Frequently Asked Questions
Find answers to common questions about DreamlandBuddy features, pricing, and technical support.
General
What is DreamlandBuddy?
DreamlandBuddy provides personalized bedtime stories, listening quizzes, and calming sounds for kids. It's designed to create screen-free bedtime routines and calmer nights for families.
What ages is DreamlandBuddy suitable for?
DreamlandBuddy works great for ages 3-12. Younger kids benefit from shorter, simpler stories and sounds, while older kids enjoy more complex narratives and challenging quizzes.
Is DreamlandBuddy safe for children?
Yes. DreamlandBuddy is designed with child safety in mind, featuring age-appropriate content, parent controls, and compliance with child privacy regulations including COPPA.
Features
How do personalized bedtime stories work?
You provide details like your child's name, age, interests, and preferred themes. DreamlandBuddy generates unique, calming stories tailored specifically for your child, with optional AI narration.
What are listening quizzes?
Listening quizzes are gentle, audio-based question sessions on topics like math, science, geography, and language. Kids listen and answer at their own pace - perfect for calm learning before bed.
What calming sounds are available?
We offer rain, ocean waves, gentle wind, white noise, pink noise, brown noise, forest sounds, and more. All sounds can be customized with volume control and timers.
Can I use DreamlandBuddy offline?
DreamlandBuddy requires an internet connection to generate new content. However, once generated, you can save stories and sounds for offline playback in supported browsers.
Pricing & Subscription
Is DreamlandBuddy free?
DreamlandBuddy offers both free trials and premium plans. You can try features before committing to a subscription.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through secure Stripe payment processing.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. Your access continues until the end of your billing period.
Do you offer refunds?
We handle refund requests on a case-by-case basis. Please contact us at info@dreamlandbuddy.com if you have concerns about your subscription.
Technical
What devices work with DreamlandBuddy?
DreamlandBuddy works on any device with a modern web browser - phones, tablets, laptops, and desktop computers (iOS, Android, Windows, Mac, Linux).
Do I need to download an app?
No app download required. DreamlandBuddy is a web application that works directly in your browser. You can add it to your home screen for easy access.
Why isn't audio playing?
Check that your device volume is up, browser permissions allow audio, and you're not in silent mode. Try refreshing the page if issues persist.
How do I report a bug or issue?
Please contact us at info@dreamlandbuddy.com with details about the issue you're experiencing. We typically respond within 24-48 hours.
Privacy & Safety
How do you protect my child's data?
We follow strict data protection practices, comply with COPPA regulations, and never share or sell personal information. See our Privacy Policy for full details.
Do you collect any data from children?
We only collect the minimum information needed to personalize stories (like first name and age). We do not collect identifiable information from children under 13 without verified parental consent.
Can I delete my account and data?
Yes, you can request account deletion at any time from your account settings or by contacting info@dreamlandbuddy.com. We will permanently delete your data within 30 days.